Refund Policy

We have a 30-day return policy for our online store. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the original purchase date.

To be eligible for a return, please contact us first to initiate the return process. Returns will be accepted under the following conditions:

  1. You must contact us first to request the return.
  2. The item must not be damaged or defective due to your actions.
  3. The return request must be made within 30 days of the original purchase date.
  4. The products must be in new and resellable condition.
  5. You must provide the following information when contacting us: order number, proof of purchase, and a brief description of the reason for the return.

Our return department will carefully review the provided information, so it's important to ensure accuracy, truthfulness, and validity.

After the investigation is completed, you will receive an email notification at your registered email address.

REFUND

Refunds will be processed to your original payment method. If you wish to receive the refund through a different payment method, please contact us so that we can accommodate your request. Please note that any extra fees associated with the alternative payment method will be deducted from the refund amount.

Please allow up to 5 business days for us to process the refund once we have successfully received the returned products. Depending on your bank, it may take some time for the refund to appear in your account.

EXCHANGE

We also offer exchanges for eligible products. However, if the desired exchange item is not available in stock, you may choose to wait for restocking or request a refund instead.

DAMAGE/DEFECTIVE

In the event that you receive damaged or defective products due to shipping, please reject the delivery or contact us within 5 days of receiving the items. We will take immediate action to resolve the issue.

GUEST-PURCHASE

Our return and refund policy also applies to guest purchases, allowing customers to make purchases without registration.

CANCELLATION

If you wish to cancel a product, please contact us within 6 hours of placing the order, so that we can promptly process the cancellation.

Contact Information:

Phone: +1 475-619-0372

Email: support@craftjoyful.com

Address: 39 Euclid Ave, Stamford Connecticut 06902, United States